A New Flight Plan for Japan Airlines

Here is a mini-case ripped from the headlines. As the article states, “As much as JAL has focused on slashing costs, it has also sought to close the service gap with local rival All Nippon Airways – putting in new seats, revamping in-flight menus and installing electronic toilet seats in some business and first class cabins. That investment underscores JAL’s belief that customers will pay a premium for full-service flights.” You can also find a companion video from CNN here. This is great for an introductory class. Allows discussing all parts of a strategic audit including strategy, performance, resources, and competitive position. Also the right size to introduce case discussion for a group that has never done case analysis and discussion before. So how did Kazuo Inamori help change the culture at JAL: ‘nommunication’. “That is when he unleashed another secret weapon. I brought six cans of beer after these sessions or to people who were working late,” he says. After a beer or two, people opened up and told me their honest opinions.” (see the follow up story and video here)


Contributed by Aya Chacar

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